Colour Specialist - Space NK

Colour Specialist| Space NK

Job title: Colour Specialist

Reports to: Store Manager, Assistant Manager, Supervisor

Main Purpose of the Role:

The Colour Specialist’s main responsibility is to drive colour sales instore through training and

increase team skill levels and confidence in selling our colour options.

They must aim to deliver:

• Our Brand Vision and Mission by living our values and behaviours.

• A ‘Customer first’ experience in Colour that is consistent throughout the portfolio.

• A fully compliant store, adhering to all company processes and policies.

Main Responsibilities:

Education:

• Responsible for training the team to company standard, including the colour aspect of

New Starter Induction for all new starters

• Schedule Colour training around business needs, logging each training session and

attendees

• Observe and support the team on the spot with customers taking the opportunity to build

confidence and knowledge, whilst ensuring a Customer First experience is given

• Passionate about maintaining own up to date product knowledge and sharing with the

team

• Attend regular training and meetings with Colour Trainer to ensure that up-to-date with

company standards and processes

• Deliver unbiased customer advice through exceptional product knowledge

Customer First:

• Deliver unbiased customer advice through exceptional product knowledge

• Delivers a ‘customer first’ experience exceeding customer expectations

• Work as one team to ensure a ‘customer first’ experience is delivered consistently

KPI’s

• Exceed sales targets and deliver LFL growth along with ATV, AUS and conversion

• Exceeds the company acquisition target for N.dulge

We Are One Team

• Communicates clearly and concisely with their store team

• Confidently communicates with external business partners, store visitors

• Fully embraces the team effort and takes pride in achieving a common goal

• Open and supportive of other ideas and opinions creating an inclusive, welcoming, and

• approachable store environment

Operations

• Follows all stock handling policies to ensure stock accuracy and minimise stock loss

• Understands and adheres to all Company loss prevention practices

Qualities

• Highly skilled artistry

• Ability to evaluate skill level

• Confident and engaging

• Strong selling skills

• Excellent communicator, collaborator, and team player

• Passionate about make-up and ability to deliver a ‘customer first’ experience

• Enthusiastic to share knowledge and to support colleagues

• Strong prioritising and organisational skills

• Leads by example

• Ability to understand store targets and KPI’s

• Values honesty and integrity in working relationships

• Embraces change

• Flexibility to meet rapidly changing priorities and deadlines

• Ability to follow direction

• Ability to use own initiative

Apply here - Colour Specialist (30 hours) - Space NK