When you book a promotion, one of the Touchwood commercialisation team will email or post you all the necessary documentation.
You will need to provide the following:
- a copy of your public liability insurance (minimum value £5 million)
- a method statement
- a signed copy of our terms and conditions
- graphics of your promotion
- a signed licence
- full payment before entry.
To give you a comprehensive understanding of our expectations and legal requirements, we have an example licence, a copy of our terms and conditions and a blank method statement available to download .
In large build projects we request a detailed method statement for the promotion.
We will post an invoice to the address on the licence and bookings are not confirmed until all documents have been received and payment has been cleared.
Confirming your arrival
You must confirm your arrival with Touchwood Reception. All promotional events must do this, regardless of size .
Once you have booked your promotion, please call 0121 709 6900 and confirm with Touchwood Reception/Control your arrival time and date. You will be booked in as a contractor. Please also be prepared to give a brief description of works that will be undertaken.
Arriving at Touchwood
Once you arrive on Homer Road, please proceed to the Touchwood Delivery Area (located on the roof of Touchwood) via the turning next to the John Lewis collection point.
Once you arrive please park in Area 2 and report to reception at the Touchwood Management Office. They will direct you to the nearest goods lift to unload your promotion. We do not supply car parking. You have 30 minutes to unload your goods and then you must move your vehicle. Wheel clamping is in operation.
HGV/van parking is available in the Monks Path Hall Road car park (charged). Touchwood’s guest car parks are suitable for all other vehicles (charged). Other car parking information for Solihull can be found by clicking here .
Permitted moving in/out times
If your promotion does not consist of any large structures (i.e. pull ups and a branded
desk) you must complete construction one hour before retail trade commences. You may
dismantle your promotion thirty minutes after retail trade closes.
If your promotion includes a vehicle, the vehicle may only be moved 90 minutes before or
after retail trade commences/finishes. You must supply rubber mats to park your vehicle
on and disconnect the battery once the vehicle is in situ. (Please ensure the vehicle
contains a minimum of fuel.)
Build times for larger promotions
Sunday–Wednesday 1.00am onwards
Thursday–Saturday 2.30am onwards
All builds must be completed one hour before retail trade commences. Please note maximum
door width is 192cm and maximum door height is 262cm.